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  Confidentiality Policy.

Filey home care is a progressive organisation who provide a number of care services to Adults in the Filey and Scarborough areas.

All information, service users provide to Filey Home Care Ltd, enable us to map out your care provision specifically, to your individual needs. This information will be treated with the strictest confidence in accordance with the Data Protection Act 2018. However, under certain circumstances we may have to share that information with appropriate agencies E.G. the Care Quality Commission (CQC) or the Police.

There may be occasions/incidents where our staff members may need to share confidential information with our care manager, this will only be undertaken in the best interests of the Service User or in line with our responsibilities enshrined in law.

If, however, there are circumstances in which confidentiality has been breached, we will act in accordance with our data protection and confidentiality policy and procedures.

If you believe confidentiality has been broken please report this as soon as possible using the make a complaint selection from the dropdown list on the form on our reporting issues page or by phone or Email via our Contact Us page.

If at any time you want to see what information of yours we have on record all you have to do is get in touch with our Care Manager, Mrs Elisabeth Lee using either our Email: or via our Mobile: 07342 351358 and we will provide you with a printed copy of all the information we have for you, in accordance with the Data Protection Act.

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